Peachy Games Promotions

Index:
- How do I register for an account?
- When will I receive my welcome bonus?
- Can I have more than one account?
- I am having issues creating an account
- I have lost my username or password
- Will my personal information be kept secure?
- Receiving promotional emails and unsubscribing
- I want to close my account 

How do I register for an account?
Creating an account is 100% free. There are no monthly fees or required deposit amounts. You decide if, when and how much you want to play! It’s all about relaxing downtime at Peachy.

Why not open a free account with us today?

When will I receive my welcome bonus?
Any available welcome bonus will display in banners and your promotional page, and will typically require a qualifying deposit of at least £10. Further information can be found on site.

Can I have more than one account?
We know Peachy is tempting with its juicy goodness, but no. It is not permitted to open more than one account at Peachy. This is to prevent bonus abuse and unfair tournament advantages, and so things remain fair for you and your play. We enforce this rule in several ways, including electronic verification.

Please use our

if you have lost your username or password.

Please be aware that opening multiple accounts might void any withdrawal requests you make, and might result in the closing of all of your accounts.  

I am having issues creating an account
First, please make sure you are using the correct signup link. You'll be using the form on the left side of the page. Then, make sure you have filled out all the required fields.  

Pressing the “Create account” button should take you to the next step of the process, or alert you what field is incorrect.  

Please contact Customer Services if you are still having issues signing up with us. They’ll make everything Peachy in no time at all.

I have lost my username or password
Please use our forgot password tool to request your username and to reset your password.  

Please contact Customer Services if this tool does not resolve the issue. They’re always happy to help, no hearts of stone here.

 

Will my personal information be kept secure?
To secure your information, we have put various measures in place. Your information is safely stored on a strictly secure network and can only be accessed by a small and select number of employees. If you need to access your personal data, you do this through a secure connection. When details are exchanged, a special coding system is used. The technology applied is regularly updated in order that we can continue guaranteeing the safety of your information and the reliability of our systems.

Please refer to our Privacy Policy for more information about your privacy. 

Receiving promotional emails and unsubscribing
We regularly send email newsletters to our players. We take great care to only send newsletters out when we feel our players will appreciate its content. For example; newsletters might contain bonus offers, entries to tournaments or new game releases.

Please contact Customer Services if you are having issues receiving our newsletter.  

You don’t want to miss out on that goodness.

If you wish to unsubscribe from our mailing list (no hard feelings. Ok, maybe some), you may use the 'unsubscribe' details that can be found at the bottom of every newsletter. You can soon subscribe back into receiving emails very easily if you miss us.

I want to close my account
If you feel like you just need to close your account for reasons that are not related to responsible gambling, click here to request an Account Closure. If you wish to self-exclude your account then you can initiate this process via our responsible gambling page.

Index:
- What deposit methods can I use?
- Will my deposit be handled securely
- How will my withdrawal be processed?
- Do I need to send identification documents?

What deposit methods can I use?
Sadly we have not yet mastered using actual peaches as currency. However, you can deposit via various methods such as Debit Card, Pay by Bank via Trustly, ApplePay, and Google Pay. Please visit our payments page for more information on available methods.

Will my deposit be handled securely?
At Peachy, we’re here to offer you a little fun in your downtime. Nothing more and nothing less. It’s something we take very seriously though, so we’ll strive to be straight, honest and always transparent. That’s how we keep things peachy. It is important to us that our customers can rely on secure transactions within our casino. All deposit methods use a secure connection to ensure your safety .To further ensure your privacy and safety, we do not store (or even see) card numbers or bank account numbers when you deposit with us. You can deposit via various methods such as Debit Card, Pay by Bank via Trustly, ApplePay, and Google Pay. Please visit our payments page for more information on available methods.

How will my withdrawal be processed?
Withdrawals are returned to the source of funds. For example, if you deposit using a debit card then your withdrawal will be returned to the same card. If this is not possible then we will send the funds to a verified bank account. Please visit our payments page for more information.

Do I need to send identification documents?
In accordance with British Gambling Commission requirements, we verify all new players to confirm their identity and ensure they are over 18. In the majority of cases, this can be done via an electronic check but if that’s not possible then ID documents may be required. We also may request further Know Your Customer (KYC) documentation if certain financial thresholds are exceeded. We know this can be a hassle sometimes, but it keeps things Peachy – just how we like it.

Index:
- The games are not working
- Where can I find the game rules?
- I had an issue while playing a game
- I have a question about a specific game


The games are not working
That’s not Peachy, but don’t worry – we can sort it. We want it to be Peachy time, all the time, but sometimes technology does not cooperate. Being unable to play can be caused by multiple reasons. Please check your browser is not blocking the games through an ad or pop-up blocker. If you are having difficulty, then please contact our live help service for instant assistance.

Where can I find the game rules?
Each game will have its own set of rules, accessible from an icon within the game panel itself.

I had an issue while playing a game
Try reloading the game first. Very often, this will get things Peachy again, resolving your issue and allowing you to continue your game with a zesty swing to your step. If an issue occurred between placing a bet, and receiving an outcome for the game, your balance is either restored, or the outcome is shown when opening the game.  

Please feel free to contact Support if your issue has not been resolved automatically. Our team practise what they Peach and can get you back up and running as quickly as possible. 

I have a question about a specific game
Most questions should be answered by the in-game 'Rules', that can be viewed by clicking the '?'-symbol in the game. Please feel free to contact Customer Services for further assistance. Remember, we’re here to keep you Peachy.

Index:
- What are the basic bonus rules?
- How do I receive a bonus?
- What is a free bonus?
- How do I use bonus offers?
- What are Bonus Spins?
- How do I use Bonus Spins?
- Where can I find the terms and conditions


What are the basic bonus rules?
Please refer to our bonus terms page for full bonus details, rules and terms.

How do I receive a bonus?
At Peachy, we just love giving away bonuses! Bonuses come in all sorts of shapes and sizes. You might find your next offers on your promotions page, plus we send out regular issues via email so do check your communication settings via your account to stay informed.

What is a free bonus?
A bonus is a bonus that does not require any deposit to be redeemed. This is usually a fixed bonus amount and we include these because we truly appreciate you. Bonuses might be awarded through our newsletters or news page. Please visit our bonus terms page for more information and make sure you opt into mailings and bonuses via your account. 

How do I use bonus offers?
You'll always play with your regular balance by default. Deposit or free bonus/spin offers without any wagering attached will also credit your balance meter by default, and will be withdrawable subject to site minimums. Please visit our bonuses page for more information.

What are Bonus Spins?
Bonus spins may be awarded through our newsletters, and are usually tied to a specific game. A bonus spin is the same as a bonus game round, usually meaning a bonus spin of the (video)slot reels. Keep it zesty, keep it fresh, and keep it Peachy. 

How do I use Bonus Spins?
A bonus spins offer might be added to your account automatically, or require you to opt in to activate. Once activated, all you need to do is open up the game that the bonus spins are for, after which you'll be prompted if you want to use your bonus spins automatically. 

Where can I find the terms and conditions
Our bonus terms and conditions can be found here . Our general terms and conditions can be found here

Index:
- Can you guarantee that your games are fair?
- Are my details stored safely?
- What is your privacy policy?
- Are your deposit and withdrawal methods safe?
- Are there any hidden costs?


Can you guarantee that your games are fair?
Offering fair play is our most important philosophy, as well as a Peach a day of course. You just don’t mess with things like this. Our games are provided by industry leading suppliers such as NetEnt and Yggdrasil. In accordance with stringent British licensing requirements, all games are tested for fairness by a certified independent testing company before being released. This testing includes robust verification of the Return To Player (RTP) rates, which are displayed on our Payout Rates page. In other words, they are squeezed and squeezed to make sure they can go in our basket. 

Are my details stored safely?
We take great care to store your personal details safely. Only a few selected staff members have access to these details. Also, we do not store any personal information when you deposit with us. For example, your debit card number is only known by your trusted payment provider. 

What is your privacy policy?
Please visit our Privacy Policy page to learn more about our Privacy Policy. 

Are your deposit and withdrawal methods safe?
It is important to us that our customers can rely on secure transactions within our casino. All deposit methods use a secure connection to ensure your safety. 

To further ensure your privacy and safety, we do not store (or even see) card numbers or bank account numbers when you deposit with us. 

Are there any hidden costs?
No, there are no secrets or hidden costs anywhere. You decide if you want to play, when you want to play, and how much you want to spend. Now, isn't it time you got stuck into the flesh of Peachy?